As we look to navigate the evolving terrain of the Information Technology-enabled Services (ITeS) sector, the integration of Generative AI stands out as a transformative force. In this RT  focuses on the future of work with technology at the centre of reinvention on how different industries are using technology to drive innovation in operations and services to circumvent varied challenges that arise during times of crisis. The current competitive landscape of the IT and ITeS industries and the importance of  exploring and implementing Generative AI for sustained growth and competitiveness.

Key highlights

• Emphasise the strategic importance of Information Technology-enabled Services (ITeS) in the current business landscape


• Discuss how technological advancements have been pivotal in shaping the ITeS sector.


• Role of Generative AI as a strategic enabler for business transformation, elevating customer experience in IT and ITeS services


• Potential collaborations and partnerships within the industry to leverage collective expertise.


• Use cases of collaborative efforts in adopting emerging technologies


• Discuss compliance measures and industry standards that organisations need to adhere


• Importance of collaboration between human workers and AI systems in the ITeS sector.


• Address concerns related to data security and privacy in the context of Generative AI in ITeS.