Salesforce CRM Platform: Digital Transformation Hub

Transforming CX From Cost Center to Profit Center

Watch Storyboard18 Editor Delshad Irani discuss with her esteemed panel of speakers how their journey has been Transforming Customer Experience from a Cost Center to a Profit Center. They deep dive into topics like Shifting Focus to Customer Lifetime Value , Data-Driven Decision Making- Measuring & Monitoring CX Impact, Upselling and Cross-selling Opportunities, Automating processes for efficient scaling without expanding the workforce, Improved Customer loyalty & retention through Omnichannel personalization & Customer Experience as a Competitive Advantage enabled by AI.

Leveraging Real-Time Data to Create Customer Magic

Meet the pioneers of the digital sector, Satyaki Mookerjee, Chief Digital Officer, CEAT, Nishchai Nevrekar, Head, Digital Initiatives, Pidilite and Saiprasad Potaraju, Enterprise Applications Head, Hero Fincorp, as they unveil the transformative power of real-time data in shaping unforgettable customer journeys and driving business success.

Solving Customer Issues Across Organisational Boundaries

Join three leading industry voices, Ashish Thakur, IT Director, Distribution, New & Recon Parts Business & CRM Capability, Cummins, Kapil Mahajan, Global Chief Information & Technology Officer, Allcargo Logistics ltd. and Abhijit Singh, Member of Executive Management and the Chief Information and Technology Officer at HDFC, as they delve into the collaborative efforts of companies to address customer concerns that span multiple departments or divisions.

Revolutionizing BFSI: Banking on Digital-First Customer Journeys

Join Hemant Kumar Head of Sales Retail Partner Distribution Bajaj Allianz Life Insurance, Arjun Roy Vice President MaxLife Insurance, Raja Roy co-founder & COO Zapfin Technologies, Abhishek Soni Co-founder CEO Upwards Fintech & Sonali Kalayanikar Regional VP Salesforce in the discussion on creating captivating digital-first customer experiences that redefine engagement and satisfaction in the financial realm.

Media & Digital Marvels: Unleashing Data-Driven Personalization

Uncover the secrets behind data-driven personalization that are elevating customer experiences to new heights with Dhirendra Yashwant, Head of Marketing, Sun TV Network, Ram Bhosale, Group Chief Content & Programming Officer, Balaji Telefilms, Archita Jasani, Associate VP, Eros Now & Gourav Ray, Regional VP Salesforce.

Connected Customers: Making CX Work for Your Business

What does it take to deliver a truly connected experience to customers? Find out as top experts Nikhil Asopa, Head of Customer Service, Tata Digital, Uday Bhosale, Head - CRM & Escalations Management, Eureka Forbes Ltd, Amlan Singh, Service Delivery Leader, IIFL, Sajal Kumar, Director Customer Experience, Zee5, Tejas Shah, CTO, Kalpatru Group, Sundeep Kamath, Regional VP, Service Cloud at Salesforce talk about transforming CX journeys for the digital era.

The Rise Of AI: From Strategy To Execution

Watch Storyboard18 Editor Delshad Irani decode with industry experts effective use-cases of AI-led tools across industries to surface valuable insights and practical applications of these disruptive technologies across areas like customer service, recommendation systems, predictive analytics, design and product innovation, personalised marketing and more.

Transforming CX From Cost Center to Profit Center

Watch Storyboard18 Editor Delshad Irani discuss with her esteemed panel of speakers how their journey has been Transforming Customer Experience from a Cost Center to a Profit Center. They deep dive into topics like Shifting Focus to Customer Lifetime Value , Data-Driven Decision Making- Measuring & Monitoring CX Impact, Upselling and Cross-selling Opportunities, Automating processes for efficient scaling without expanding the workforce, Improved Customer loyalty & retention through Omnichannel personalization & Customer Experience as a Competitive Advantage enabled by AI.

Leveraging Real-Time Data to Create Customer Magic

Meet the pioneers of the digital sector, Satyaki Mookerjee, Chief Digital Officer, CEAT, Nishchai Nevrekar, Head, Digital Initiatives, Pidilite and Saiprasad Potaraju, Enterprise Applications Head, Hero Fincorp, as they unveil the transformative power of real-time data in shaping unforgettable customer journeys and driving business success.

Solving Customer Issues Across Organisational Boundaries

Join three leading industry voices, Ashish Thakur, IT Director, Distribution, New & Recon Parts Business & CRM Capability, Cummins, Kapil Mahajan, Global Chief Information & Technology Officer, Allcargo Logistics ltd. and Abhijit Singh, Member of Executive Management and the Chief Information and Technology Officer at HDFC, as they delve into the collaborative efforts of companies to address customer concerns that span multiple departments or divisions.

Revolutionizing BFSI: Banking on Digital-First Customer Journeys

Join Hemant Kumar Head of Sales Retail Partner Distribution Bajaj Allianz Life Insurance, Arjun Roy Vice President MaxLife Insurance, Raja Roy co-founder & COO Zapfin Technologies, Abhishek Soni Co-founder CEO Upwards Fintech & Sonali Kalayanikar Regional VP Salesforce in the discussion on creating captivating digital-first customer experiences that redefine engagement and satisfaction in the financial realm.

Media & Digital Marvels: Unleashing Data-Driven Personalization

Uncover the secrets behind data-driven personalization that are elevating customer experiences to new heights with Dhirendra Yashwant, Head of Marketing, Sun TV Network, Ram Bhosale, Group Chief Content & Programming Officer, Balaji Telefilms, Archita Jasani, Associate VP, Eros Now & Gourav Ray, Regional VP Salesforce.

Connected Customers: Making CX Work for Your Business

What does it take to deliver a truly connected experience to customers? Find out as top experts Nikhil Asopa, Head of Customer Service, Tata Digital, Uday Bhosale, Head - CRM & Escalations Management, Eureka Forbes Ltd, Amlan Singh, Service Delivery Leader, IIFL, Sajal Kumar, Director Customer Experience, Zee5, Tejas Shah, CTO, Kalpatru Group, Sundeep Kamath, Regional VP, Service Cloud at Salesforce talk about transforming CX journeys for the digital era.

The Rise Of AI: From Strategy To Execution

Watch Storyboard18 Editor Delshad Irani decode with industry experts effective use-cases of AI-led tools across industries to surface valuable insights and practical applications of these disruptive technologies across areas like customer service, recommendation systems, predictive analytics, design and product innovation, personalised marketing and more.

Transforming CX From Cost Center to Profit Center

Watch Storyboard18 Editor Delshad Irani discuss with her esteemed panel of speakers how their journey has been Transforming Customer Experience from a Cost Center to a Profit Center. They deep dive into topics like Shifting Focus to Customer Lifetime Value , Data-Driven Decision Making- Measuring & Monitoring CX Impact, Upselling and Cross-selling Opportunities, Automating processes for efficient scaling without expanding the workforce, Improved Customer loyalty & retention through Omnichannel personalization & Customer Experience as a Competitive Advantage enabled by AI.

Leveraging Real-Time Data to Create Customer Magic

Meet the pioneers of the digital sector, Satyaki Mookerjee, Chief Digital Officer, CEAT, Nishchai Nevrekar, Head, Digital Initiatives, Pidilite and Saiprasad Potaraju, Enterprise Applications Head, Hero Fincorp, as they unveil the transformative power of real-time data in shaping unforgettable customer journeys and driving business success.

Solving Customer Issues Across Organisational Boundaries

Join three leading industry voices, Ashish Thakur, IT Director, Distribution, New & Recon Parts Business & CRM Capability, Cummins, Kapil Mahajan, Global Chief Information & Technology Officer, Allcargo Logistics ltd. and Abhijit Singh, Member of Executive Management and the Chief Information and Technology Officer at HDFC, as they delve into the collaborative efforts of companies to address customer concerns that span multiple departments or divisions.